Paying Your Bills During COVID-19

Gas & Electric – San Diego Gas & Electric (SDG&E) will not disconnect ratepayers as a result of nonpayment during the pandemic. The company is urging customers who are struggling to pay their utility bill due to financial hardships stemming from COVID-19 to call its Customer Contact center at 1-800-411-7343 to make payment arrangements. For the full statement from the utility company, click here

Water – As of March 17th, the City of Oceanside, the Vista Irrigation District, the San Dieguito Water District, and the Santa Fe Irrigation District have committed to suspending all disconnections to services due to non-payment resulting from COVID-19 related hardships. Penalties for non-payment may still apply. To find out how you might be affected if you have trouble paying for your water bill and make sure you’re aware of the current policies for your water district, it’s best to call and ask.

  • City of Oceanside: (760)-435-5800
  • Carlsbad Municipal Water District: (760)-438-2722
  • Olivenhain Municipal Water District: (760) 753-6466
  • San Dieguito Water District: (760) 633-2650
  • Santa Fe Irrigation District: (858) 756-2424
  • Vista Irrigation District: (760) 597-3100

Telephone, Cell Phone and Internet – The Federal Communications Commissions has launched the Keep Americans Connected Pledge asking U.S telephone and broadband service providers to agree that, for the next 60 days, they will not terminate any services to residential or small business customers who can’t pay their bills due to complications from the pandemic, as well as waive any late fees those customers might incur because of economic hardships resulting from the coronavirus pandemic, among other commitments.  For a complete list of the service providers who have signed on to the pledge as of March 13th, click here.

 To read about the specific commitments from some of the major service providers who have signed onto this pledge, please refer below:


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